Frequently Asked Questions & Policies

Turnaround/Rush Order Policy

We strive to complete all orders within 5 business days* once payment is made in full.  We take pride and time in completing custom orders exactly how you want it.  Please understand that custom and bulk

orders may require a slightly longer turnaround time.

Any order requested to be complete and delivered in less than 5  business days is considered a rush order.  A 10% rush order fee, based on the purchase price, will be added to all rush orders.  The customer is financially responsible for all rush shipping fees as well.

*This does not include shipping time.

Mock up Policy

We offer a mock up service that will best help you see what the finished product will look like before actually placing an order.  Mock ups are digital representations of physical products.  Due to their digital nature, colors, sizing, and placement may vary slightly.   You can find more information about this process here.

Mock-up services cost a nominal fee of $5 for time and will be invoiced prior to services being rendered.  Once paid, the mock up will be created and provided to the customer within 72 hours for review.  This time may be slightly longer if placed on a Friday or Saturday.

One set of modifications is included in the mock up pricing.

The mock up fee will be subtracted from the final invoice if an order is placed.  If an order is not placed within 30 days, the mock up fee is non-refundable.

Payment Policy

Payment is due in full at the time the order is placed (once invoiced) and Before work begins on your order.  Philipdom Creations  will invoice through PayPal to the email address supplied on the order form within 48 hours of an order being placed.  Once payment is received, Philipdom. Creations will begin work on your order!

All payments must be made through PayPal or by cash in person.  Once an order is placed, I will send you a PayPal invoice unless you are local and have indicated on your order form that you want to get me cash in person.  No personal checks or money orders/cashiers checks please.

Order Policy

All orders must come through the order form found here.  I’m happy to discuss orders and possibilities through any number of venues available, but in order to actually place an order, please use the form.  This protects both of us by making sure the order is specific and clear.

Shipping/Pick up Policy

All orders will be shipped via USPS priority shipping.  Shipping will be just what the USPS charges for a flat rate box or envelope of appropriate size.  If your item is large/bulky but light, I will do a weight check to see if it is less expensive to go with regular priority rather than flat rate.

Pick ups will be allowed on a case-by-case basis for local orders.  I don’t do deliveries, but there will be times where you can come by my house or I can carry your order with me and you can meet me someplace I’m at.

Return and Refund Policy

No refunds or returns will be accepted on custom orders.  No exceptions.  
In stock items (non-custom orders) can be returned in their original condition and packaging within 7 days for a full refund, minus the cost of shipping.

Supply Policy

If you wish to bring your own “canvass”, we can work that out.  I may or may not be able to price the work before I get to handle the canvas.

Discount Policies

  • Bulk Discount – Bulk orders may be eligible for a discounted rate.  An order of 10 or more is considered bulk.  In order to be eligible for a 10% bulk order discount, all items in the order must be placed at the same time and must be exactly the same in design, color, and size.
  • Family and Friends Discount – Philipdom Creations offers a 10% discount to friends and family.  Because I have an extended group of both friends and family, people eligible for this discount will have been invited to my house for a meal at some point in their lives.  (For my cousins – remember we all had dinners together at my house when we were little :))  Please understand that this opens the discount up to likely 100ish people, so I feel it’s a pretty fair delineation.